Computer Repair Terms and Conditions

Please note that complications may arise from opening a broken computer for repair. Some of these complications may include: 

-Device not powering on
-Dark display or no backlight on display
-Additional hardware issues 
-Loss of data 
-OSX corruption 

Possible risks:

Although your broken computer may appear to be functioning correctly it is possible that the above complications may present themselves after attempting to repair the device. Broken electronic devices are incredibly sensitive and opening a broken device is risky. These complications become present in less than 1% than repairs performed but we feel that it is important for our customers to know before we attempt any repairs. 

Sewanee Mac Repair is not responsible for any further damage that may be caused by attempted repair. 

Data Backup:

We recommend that all devices are properly and reliably backed up before starting the repair process. If you do not have a current backup we recommend returning for repair after the current backup is completed. If you are in need of assistance with backing up your device we offer a backup service for $79. Please note that there are certain circumstances that make it impossible for us to perform a backup. There are also certain circumstances that may cause the cost of backup to increase because of iCloud, authorization, additional hardware needed, and connectivity issues.  

Sewanee Mac Repair is not responsible for loss, breach, or corruption of data.  

Diagnostics Fee / Estimates:

There is a $79 non-refundable diagnostics fee that applies to all computers checked in for repair. This fee gets applied to any repair needed. You would only pay the diagnostics fee in the event that the computer was non-repairable or if we discover additional issues resulting in you declining the repairs and/or services. 

At the time that the computer is dropped off for repair we will provide an estimate cost of repair based on the information provided. If during the repair process we discover additional issues or parts that need to be replaced we will inform you of the changes in cost before proceeding with the additional repairs. In some cases, these additional issues MUST be resolved in order to return functionality to the device.  

Completion Times:
Computer repairs are performed on a first come, first serve basis. Typical computer repair turn-around time is between 24-72 hours although some circumstances may cause the repair process to take longer. We will do our best to give you an estimated repair time at the time of drop off/ pickup. Please understand that we are doing everything we can to return your device to you in a timely manor. In the event that a repair is urgent, Sewanee Mac Repair offers a $79 non-refundable rush repair fee which moves your repair to the front of the queue. Please note that the rush repair does NOT guarantee any repair completion time.

Parts Ordering:

In the event that out-of-stock parts are needed for a computer repair, Sewanee Mac Repair will need to order these parts before performing any repairs. We do our absolute best to make sure parts are ordered in a timely manor and shipped as fast as possible. Typical part orders are received within 3-7 business days. In cases where out-of-stock parts are needed, Sewanee Mac Repair requires a deposit (usually half the cost of the entire repair) to order parts. Any expedited shipping costs must be paid by the customer. On rare occasions, the part ordered may not fix the device’s issues. Some of computer repair is trial and error and sometimes secondary or alternate parts must be ordered. Please understand that we are doing our very best to ensure that your device is returned as quickly as possible.

Device Access:

You will be required to provide access to the device either by providing or removing the password and/or pin code lock. We need access to the computer to check functionality after the repairs are complete. If you are unwilling or unable to provide access to the device we will not be able to perform our post repair diagnostics and the device will be returned to you unchecked.

I understand that Sewanee Mac Repair will not browse through and personal, private, or confidential information or data. However, technicians may inadvertently see data during the course of their work. I understand that any confidential or sensitive data should be removed from the device prior to having repair work performed on the device. 

Software:
In the event of any hardware change or software update there is the possibility that some software may stop working. In some cases the software is too old and outdated to work with the newly updated software. In some cases, software may be removed from a system if it is considered harmful or unnecessary. In some cases, software may be added for virus/spyware/adware protection or VPN (Virtual Private Networking). In some cases (such as DAW and other professional license based software) software licenses may be disabled and must be re-authorized. Sewanee Mac Repair is NOT responsible for reauthorizing or re-installing any software that has been affected by a repair/upgrade/update. However, our technicians will do their best to make these risks apparent to you and attempt to keep your software in tact as much as possible. Additional services are available If assistance is needed installing, re-installing, purchasing, or re-authorizing software at an additional cost. Any software added or removed by our technicians will be notated in the ticket notes. 

Warranties:

Please note that any repair performed by Sewanee Mac Repair will void your manufacturers warranties especially in the case of iOS devices. Sewanee Mac Repair and it's affiliates do not assume any liability or warranty in the event that the manufacturer warranties are voided but it may, at its sole discretion, offer it's own warranty on the parts and/or services performed. Computer repairs carry a 90 day warranty on parts and repairs performed only unless otherwise specified. Any physical or liquid damage will void the warranty. Any attempt to open or tamper with the device after the completed repair will void the warranty. Any disabled, firmware locked computers, iCloud locked computers will not be covered under the warranty. 

Abandonment:

Any items which have not been claimed (paid or unpaid for) within 45 days after the date of completion of the Engagement (engagement begins at the signing of the initial intake form) will be considered abandoned by the customer and will be disposed of (including all data media containing data) at the sole discretion of Sewanee Mac Repair. Any deposits, diagnostics fees, ordered parts, installed parts, and/or hardware will be considered forfeit and non-refundable.

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Liability:

I authorize Sewanee Mac Repair technician(s) to perform repair work on my electronic device. I understand that Sewanee Mac Repair technicians have been trained to perform work on electronic devices but Sewanee Mac Repair is not an authorized service dealer. Further, I agree to release, indemnify, and hold the Sewanee Mac Repair from liability for any claims or damages of any kind or description that may arise from any repair work performed on my electronic device, unless it is caused by severe negligence of Sewanee Mac Repair or its agent. In no event will Sewanee Mac Repair or its suppliers be liable for any damages whatsoever, whether based on contract, tort, warranty or other legal or equitable ground, including without limitation damages for loss of data, loss of business profits, business interruption, or other pecuniary loss, or incidental, consequential or indirect damages arising from the engagement. This limitation will apply even if Lazarus Data Recovery or an authorized dealer, agent, supplier, or representative has been advised of the possibility of such damage. The Customer acknowledges that the estimated and actual fees and charges reflect this limitation of liability and allocation of risk.

Payment:

Customer agrees to pay Sewanee Mac Repair for such efforts and any other sums agreed to and authorized by Customer under the agreement. Such other sums may include: parts, software, etc., as deemed necessary by Sewanee Mac Repair for the performance of the task. Unless otherwise agreed to in advance by Sewanee Mac Repair, all such sums are due and payable upon completion of work, by company check, COD, bank money order, or credit card (Visa, MasterCard, or American Express). Payment in the form of checks written on accounts with insufficient funds will be surcharged 15% or $15, which ever is greater.

Uncontrollable Circumstances:

Either the Customer or Sewanee Mac Repair’s performance of any part of this Agreement shall be excused to the extent that such performance is hindered, delayed, or made impractical by: (a) the acts of omissions of the other party; (b) flood, fire, strike, war, or riot;  unavailability of parts or software; (d) any other cause beyond the reasonable control of either party. Upon the occurrence of any such event the party whose performance is affected shall notify the other party of the event so the negative effects of the event can be known.

Agreement:

It is agreed between the parties that if a facsimile of this document is signed and returned by facsimile transmission or any other means to Sewanee Mac Repair, such facsimile, containing a facsimile of the original signature, shall be considered to be legally binding and enforceable as the original document and signature. Your signature below indicates that you have read and agree to the above terms and conditions and understand the limited extent of Sewanee Mac Repair’s responsibility. Customer and Sewanee Mac Repair hereby agree that this agreement shall be construed and relations of the parties shall be determined in accordance with the laws of the State of Tennessee, provided, however, that if any provision of this agreement is in violation of any applicable law, such provision shall to such extent be deemed null and void, and the remainder of the agreement shall remain in full force and effect. It is hereby agreed the place of adoption of this Agreement is Sewanee, TN.